{"id":363621,"date":"2022-12-29T17:14:46","date_gmt":"2022-12-29T22:14:46","guid":{"rendered":"https:\/\/upeu.edu.pe\/?page_id=363621"},"modified":"2026-06-03T22:56:06","modified_gmt":"2026-06-04T03:56:06","slug":"defensoria-universitaria","status":"publish","type":"page","link":"https:\/\/upeu.edu.pe\/en\/defensoria-universitaria\/","title":{"rendered":"Advocacy University"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#003366&#8243; background_image=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2023\/09\/adminn.png\u00bb background_position=\u00bbtop_center\u00bb background_vertical_offset=\u00bb13%\u00bb background_blend=\u00bbmultiply\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb182px||182px||true|false\u00bb custom_padding_tablet=\u00bb132px||132px||true|false\u00bb custom_padding_phone=\u00bb100px||50px||false|false\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb60%\u00bb width_tablet=\u00bb60%\u00bb width_phone=\u00bb95%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb18px\u00bb header_font=\u00bbPrompt|700|||||||\u00bb header_text_align=\u00bbcenter\u00bb header_text_color=\u00bb#ffffff\u00bb header_font_size=\u00bb52px\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb\u00bb width_last_edited=\u00bbon|phone\u00bb custom_margin=\u00bb||37px|||\u00bb text_font_size_tablet=\u00bb18px\u00bb text_font_size_phone=\u00bb16px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb header_font_size_tablet=\u00bb52px\u00bb header_font_size_phone=\u00bb46px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb text_orientation_tablet=\u00bbjustified\u00bb text_orientation_phone=\u00bbjustified\u00bb text_orientation_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>Defensor\u00eda Universitaria<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||29px|||\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb65%\u00bb width_phone=\u00bb70%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1180px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbPrompt|700|||||||\u00bb header_text_align=\u00bbcenter\u00bb header_text_color=\u00bb#003366&#8243; header_font_size=\u00bb32px\u00bb header_font_size_tablet=\u00bb32px\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>\u00bfQu\u00e9\u00a0es la Oficina de la Defensor\u00eda Universitaria?<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb18px\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb\u00bb width_last_edited=\u00bbon|phone\u00bb custom_margin=\u00bb||25px|||\u00bb text_font_size_tablet=\u00bb18px\u00bb text_font_size_phone=\u00bb16px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb text_orientation_tablet=\u00bbjustified\u00bb text_orientation_phone=\u00bbjustified\u00bb text_orientation_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Es la instancia encargada de la tutela de los derechos fundamentales individuales de los miembros de la comunidad universitaria de la Universidad Peruana Uni\u00f3n UPeU. Es competente para conocer las denuncias, quejas y reclamaciones de los miembros de la comunidad universitaria sobre la infracci\u00f3n o vulneraci\u00f3n de derechos fundamentales individuales.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb65%\u00bb width_phone=\u00bb70%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1180px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb18px\u00bb width_tablet=\u00bb\u00bb width_phone=\u00bb\u00bb width_last_edited=\u00bbon|phone\u00bb custom_margin=\u00bb||25px|||\u00bb text_font_size_tablet=\u00bb18px\u00bb text_font_size_phone=\u00bb16px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb text_orientation_tablet=\u00bbjustified\u00bb text_orientation_phone=\u00bbjustified\u00bb text_orientation_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>En la UPeU, la Defensor\u00eda Universitaria contribuye a formar una conciencia de derechos y de respeto a las normas que garantizan la protecci\u00f3n de la persona en el ejercicio de un derecho o deber en la comunidad universitaria.<\/p>\n<p>Es un \u00f3rgano aut\u00f3nomo en el ejercicio de sus funciones e independiente de los \u00f3rganos de gobierno de la UPeU; sin embargo, se rige por el marco estatutario y sus reglamentos.<\/p>\n<p>Est\u00e1 encargada de velar por el respeto de los derechos de todos los miembros de la comunidad universitaria (estudiantes, personal docente y no docente) frente a actos u omisiones de las autoridades o funcionarios de la Universidad que vulneren sus derechos fundamentales.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_video src=\u00bbhttps:\/\/www.youtube.com\/watch?v=CTqq-NIUAiA\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width_tablet=\u00bb65%\u00bb width_phone=\u00bb70%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1180px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_accordion open_toggle_text_color=\u00bb#003366&#8243; icon_color=\u00bb#003366&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb19px\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb toggle_text_color=\u00bb#003366&#8243; toggle_font=\u00bbAkira UPeU||||||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_accordion_item title=\u00bb\u00bfPara qu\u00e9 es competente?\u00bb open=\u00bbon\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<ul>\n<li>Es competente para conocer las denuncias y reclamaciones que interpongan los miembros de la comunidad universitaria sobre posibles infracciones a sus derechos fundamentales individuales.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfCu\u00e1les son sus objetivos?\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li>Conocer oportunamente las denuncias y reclamaciones relacionadas con la infracci\u00f3n de derechos fundamentales individuales de los miembros de la comunidad universitaria.<\/li>\n<li>Actuar en forma imparcial y objetiva en las denuncias y reclamaciones que conozca.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfQui\u00e9nes pueden acudir?\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li>Pueden acudir, alumnos, docentes, personal administrativo y egresados.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfCu\u00e1nto tiempo se obtiene  una Resoluci\u00f3n?\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li><strong>Resoluci\u00f3n General:<\/strong> Ser\u00e1n resueltas en un plazo de diez (10) d\u00edas h\u00e1biles, contados a partir del d\u00eda siguiente de recibido los descargos por el denunciado, quejado o reclamado.<\/li>\n<li><strong>Resoluci\u00f3n Excepcional:<\/strong> Si la complejidad del caso lo amerita, este plazo podra\u0301 ampliarse hasta un ma\u0301ximo de treinta (30) di\u0301as ha\u0301biles, contados a partir del d\u00eda siguiente de recibido el descargo del denunciado, reclamado o quejado.<\/li>\n<li><strong>Consultas:<\/strong> Se agota en el momento en que se formula y absuelve la consulta si es presencial o remota. Si es por escrito o de manera virtual, dentro de los diez (10) d\u00edas h\u00e1biles de recibida la consulta, contados a partir del d\u00eda h\u00e1bil siguiente de su recepci\u00f3n.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bb\u00bfQu\u00e9 informaci\u00f3n necesito adjuntar cuando recurro a la Defensor\u00eda Universitaria?\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb open=\u00bboff\u00bb]<\/p>\n<p><strong>Identidad de la persona que formula o por quien es representa:<\/strong><\/p>\n<ul>\n<li>Nombres y apellidos del recurrente<\/li>\n<li>DNI o carn\u00e9 de extranjer\u00eda<\/li>\n<li>Indicar si es estudiante, egresado, bachiller, docente, administrativo, apoderado (en caso de menores de edad)<\/li>\n<li>C\u00f3digo de alumnos, en caso aplique<\/li>\n<li>Campus<\/li>\n<\/ul>\n<p><strong>Detalle de los hechos:<\/strong><\/p>\n<ul>\n<li>Precisar la vulneraci\u00f3n o amenaza de un derecho individual.<\/li>\n<li>Los actos, hechos, situaciones, actuaciones o conductas materializadas que considere que violan su derecho fundamental individual.<\/li>\n<li>La petici\u00f3n concreta, individualizada o espec\u00edfica.<\/li>\n<\/ul>\n<p><strong>Medios probatorios:<\/strong><\/p>\n<ul>\n<li>Evidencias que sustenten la denuncia o queja o reclamo.<\/li>\n<li>Documentos u otros que considere necesarios en formato o soporte f\u00edsico, electr\u00f3nico o digital, sustento de su denuncia, queja o reclamo.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#003366&#8243; custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb50px||50px||false|false\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb width_last_edited=\u00bbon|phone\u00bb width_tablet=\u00bb95%\u00bb sticky_enabled=\u00bb0&#8243; width_phone=\u00bb94%\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bb\u00bfC\u00f3mo debo presentar mi denuncia, queja o reclamo?\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_font=\u00bbAkira UPeU||||||||\u00bb title_text_align=\u00bbcenter\u00bb title_text_color=\u00bb#FFFFFF\u00bb title_font_size_tablet=\u00bb\u00bb title_font_size_phone=\u00bb19px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][dsm_content_timeline dsm_card_arrow=\u00bbon\u00bb dsm_tree_animation=\u00bbon\u00bb dsm_fill_animation_speed=\u00bb500&#8243; dsm_pointer_active_bg_color=\u00bb#1672a3&#8243; dsm_tree_bg_color=\u00bb#FFFFFF\u00bb dsm_tree_active_bg_color=\u00bb#F8A900&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbPrompt|700||on|||||\u00bb header_text_color=\u00bb#003366&#8243; header_font_size=\u00bb15px\u00bb content_text_color=\u00bb#000000&#8243; content_font_size=\u00bb13px\u00bb hover_enabled=\u00bb0&#8243; content_line_height_tablet=\u00bb\u00bb content_line_height_phone=\u00bb\u00bb content_line_height_last_edited=\u00bbon|tablet\u00bb border_width_all_card_border=\u00bb1px\u00bb border_color_all_card_border=\u00bb#003366&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;][dsm_content_timeline_child dsm_image=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2025\/09\/registro-escrito.png\u00bb title_text=\u00bbregistro escrito\u00bb dsm_icon_image_placement=\u00bbleft\u00bb dsm_title=\u00bba) Por escrito. \u00bb dsm_content=\u00bb<\/p>\n<p>En formato f\u00edsico, narrando de c\u00f3mo ocurrieron los hechos materia de queja o denuncia, se\u00f1alando datos de identificaci\u00f3n (nombres y apellidos, DNI, domicilio, facultad, escuela profesional, \u00e1rea de labor y firma).<\/p>\n<p>\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb parent_header_level=\u00bbh4&#8243;][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2025\/09\/personal.png\u00bb title_text=\u00bbpersonal\u00bb dsm_icon_image_placement=\u00bbleft\u00bb dsm_title=\u00bbb) De manera personal:\u00bb dsm_content=\u00bb<\/p>\n<p>Acudiendo directamente, donde se narra c\u00f3mo ocurrieron los hechos, indicando el nombre de la persona o personas que afectaron sus derechos, presentando las pruebas o evidencias, proporcionando sus datos personales.<\/p>\n<p>\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb parent_header_level=\u00bbh4&#8243;][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2025\/09\/no-presencial.png\u00bb title_text=\u00bbno presencial\u00bb dsm_icon_image_placement=\u00bbleft\u00bb dsm_title=\u00bbc) De manera No presencial\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb parent_header_level=\u00bbh4&#8243; dsm_content=\u00bb<\/p>\n<ul>\n<li>A trav\u00e9s de la l\u00ednea telef\u00f3nica \u00f3 WhatsApp.<\/li>\n<li>A trav\u00e9s de este portal acad\u00e9mico: Haga click en este enlace: <span style=%22color: #3366ff;%22><a href=%22https:\/\/forms.office.com\/r\/PhPRY8HyE7%22 data-et-target-link=%22_blank%22 rel=%22noopener%22 style=%22color: #3366ff;%22>https:\/\/forms.office.com\/r\/PhPRY8HyE7<\/a><\/span><\/li>\n<li>Cuenta de correo electr\u00f3nico de Defensor\u00eda Universitaria:<\/li>\n<\/ul>\n<p>\u00bb sticky_enabled=\u00bb0&#8243;][\/dsm_content_timeline_child][\/dsm_content_timeline][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; make_equal=\u00bbon\u00bb disabled_on=\u00bbon|on|on\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb50%\u00bb custom_margin=\u00bb34px||||false|false\u00bb disabled=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbPrompt||||on||||\u00bb text_text_color=\u00bb#003366&#8243; text_font_size=\u00bb18px\u00bb background_color=\u00bb#F8A900&#8243; text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb15px|15px|15px|15px|false|false\u00bb animation_style=\u00bbslide\u00bb link_option_url=\u00bbhttps:\/\/drive.google.com\/file\/d\/1L_K8p02g0HR_Y-H7LEKJgRZiPFIivMa0\/view\u00bb link_option_url_new_window=\u00bbon\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Manual de proceso<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text disabled_on=\u00bbon|on|on\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbPrompt||||on||||\u00bb text_text_color=\u00bb#003366&#8243; text_font_size=\u00bb18px\u00bb background_color=\u00bb#F8A900&#8243; text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb15px|15px|15px|15px|false|false\u00bb animation_style=\u00bbslide\u00bb link_option_url=\u00bbhttps:\/\/upeuedupe-my.sharepoint.com\/:b:\/g\/personal\/webmaster_upeu_edu_pe\/EZX3yvMgLRRNjAl0fZpEz38BHR5aIJSTDq9-02r-QS6u2g?e=Rf3SGf\u00bb link_option_url_new_window=\u00bbon\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb disabled=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Resoluci\u00f3n de aprobaci\u00f3n de manual de proceso<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbWhat we do best Row\u00bb _builder_version=\u00bb4.27.6&#8243; 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As\u00ed como los derivados o conexos por procesos disciplinarios laborales aprobados por el Consejo de Facultad o Consejo Universitario, derivados de comisiones de disciplina interna de la UPeU.<\/li>\n<li style=\"text-align: justify\">Evaluaciones acad\u00e9micas, su metodolog\u00eda, contexto y actividades derivadas o conexas.<\/li>\n<li style=\"text-align: justify\">Legalidad o contenido de transacciones, mutuo disenso, acuerdos o convenios.<\/li>\n<li style=\"text-align: justify\">Procesos o sanciones disciplinarias de las Escuelas, Facultades, Escuela de Posgrado, aprobadas o ventiladas en el Consejo de Facultad o Consejo Universitario, o Tribunal de Honor Universitario.<\/li>\n<li style=\"text-align: justify\">Temas de tipo o naturaleza penal o tributaria.<\/li>\n<li style=\"text-align: justify\">Reclamos sobre costos de servicios acad\u00e9micos o conexos.<\/li>\n<li style=\"text-align: justify\">Reclamos sobre la calidad o deficiencias del servicio educativo o conexos.<\/li>\n<li style=\"text-align: justify\">Reclamos sobre procesos acad\u00e9micos o administrativos.<\/li>\n<li style=\"text-align: justify\">Reclamos o denuncias de quien no es parte de la comunidad universitaria, y<\/li>\n<li style=\"text-align: justify\">Todos los dem\u00e1s asuntos, temas, hechos o situaciones que est\u00e9n cautelados o protegidos por otras disposiciones legales del pa\u00eds, el Estatuto, los reglamentos o normas de la UPeU, el derecho de protecci\u00f3n al consumidor, competencia desleal, libre competencia, derechos de autor, derecho civil, el derecho penal y derechos conexos.<\/li>\n<\/ul>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; 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_builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb module_alignment_tablet=\u00bb\u00bb module_alignment_phone=\u00bb\u00bb module_alignment_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_team_member name=\u00bbAbraham Huaman\u00ed Vivanco\u00bb position=\u00bbDefensor Universitario\u00bb image_url=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2025\/09\/Abraham-Huamani.jpg\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbPrompt|700|||||||\u00bb header_text_color=\u00bb#003366&#8243; header_font_size=\u00bb20px\u00bb position_font=\u00bbPrompt|700|||||||\u00bb position_text_color=\u00bb#F8A900&#8243; position_font_size=\u00bb16px\u00bb text_orientation=\u00bbleft\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb5px|20px|5px|20px|true|true\u00bb body_font_size_tablet=\u00bb\u00bb body_font_size_phone=\u00bb12px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb body_line_height_tablet=\u00bb\u00bb body_line_height_phone=\u00bb1.4em\u00bb body_line_height_last_edited=\u00bbon|phone\u00bb module_alignment_tablet=\u00bb\u00bb module_alignment_phone=\u00bb\u00bb module_alignment_last_edited=\u00bbon|tablet\u00bb border_radii_image=\u00bbon|20px|20px|20px|20px\u00bb border_width_all_image=\u00bb1px\u00bb border_color_all_image=\u00bb#003366&#8243; box_shadow_style_image=\u00bbpreset4&#8243; box_shadow_horizontal_image=\u00bb8px\u00bb box_shadow_vertical_image=\u00bb8px\u00bb box_shadow_color_image=\u00bb#F8A900&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<table width=\"954\">\n<tbody>\n<tr>\n<td width=\"85\"><strong>\u00a0<\/strong><\/td>\n<td width=\"284\"><strong>Campus Lima<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"85\"><strong>Oficina<\/strong><\/td>\n<td width=\"284\">Edificio Administrativo, 3er. Piso (entre el pabell\u00f3n B y C).<\/td>\n<\/tr>\n<tr>\n<td width=\"85\"><strong>Horario<\/strong><\/td>\n<td width=\"284\">\n<p><strong>Presencial*:<\/strong><\/p>\n<p>lunes a viernes 9:30 am a 12:30 pm<\/p>\n<p><strong>No presencial:<\/strong><\/p>\n<p>24 horas al d\u00eda para registro de reclamos, v\u00eda correo electr\u00f3nico y v\u00eda tel\u00e9fono \u00f3 WhatsApp de lunes a jueves de 9:30 a 5:30 pm, y los viernes 9:30 am a 12:30 pm.<\/p>\n<p><em>*En otros horarios puede ser previa cita presencial o virtual por la plataforma Zoom.<\/em><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_team_member][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_team_member name=\u00bbJos\u00e9 Castillo Huam\u00e1n \u00bb position=\u00bbDefensor Universitario Adjunto\u00bb image_url=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2025\/09\/Jose-Castillo.jpg\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbPrompt|700|||||||\u00bb header_text_color=\u00bb#003366&#8243; header_font_size=\u00bb20px\u00bb position_font=\u00bbPrompt|700|||||||\u00bb position_text_color=\u00bb#F8A900&#8243; position_font_size=\u00bb16px\u00bb text_orientation=\u00bbleft\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb5px|20px|5px|20px|true|true\u00bb body_font_size_tablet=\u00bb\u00bb body_font_size_phone=\u00bb12px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb body_line_height_tablet=\u00bb\u00bb body_line_height_phone=\u00bb1.4em\u00bb body_line_height_last_edited=\u00bbon|phone\u00bb border_radii_image=\u00bbon|20px|20px|20px|20px\u00bb border_width_all_image=\u00bb1px\u00bb border_color_all_image=\u00bb#003366&#8243; box_shadow_style_image=\u00bbpreset4&#8243; box_shadow_horizontal_image=\u00bb8px\u00bb box_shadow_vertical_image=\u00bb8px\u00bb box_shadow_color_image=\u00bb#F8A900&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<table width=\"954\">\n<tbody>\n<tr>\n<td width=\"85\"><strong>\u00a0<\/strong><\/td>\n<td width=\"284\"><strong>Campus Juliaca<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"85\"><strong>Oficina<\/strong><\/td>\n<td width=\"284\">Edificio Central, 4to. Piso (al costado del ascensor, lado derecho).<\/td>\n<\/tr>\n<tr>\n<td width=\"85\"><strong>Horario<\/strong><\/td>\n<td width=\"284\"><strong>Presencial*:<\/strong><br \/>\nlunes a viernes 9:30 am a 12:00 pm<\/p>\n<p><strong>No presencial:<\/strong><br \/>\n24 horas al d\u00eda registro de reclamos v\u00eda correo electr\u00f3nico y v\u00eda tel\u00e9fono y WhatsApp de lunes a jueves de 9:30 a 5:30 pm, y viernes de 9:30 am a 12:30 pm.<\/p>\n<p><em>*En otros horarios puede ser previa cita presencial o virtual por la plataforma Zoom.<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;[\/et_pb_team_member][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_team_member name=\u00bbCarlos Castro Gonzales\u00bb position=\u00bbDefensor Universitario Adjunto\u00bb image_url=\u00bbhttps:\/\/upeu.edu.pe\/wp-content\/uploads\/2026\/03\/Carlos-Castro-Gonzales-scaled-e1773164394929.jpeg\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbPrompt|700|||||||\u00bb header_text_color=\u00bb#003366&#8243; header_font_size=\u00bb20px\u00bb position_font=\u00bbPrompt|700|||||||\u00bb position_text_color=\u00bb#F8A900&#8243; position_font_size=\u00bb16px\u00bb text_orientation=\u00bbleft\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb5px|20px|5px|20px|true|true\u00bb body_font_size_tablet=\u00bb\u00bb body_font_size_phone=\u00bb12px\u00bb body_font_size_last_edited=\u00bbon|phone\u00bb body_line_height_tablet=\u00bb\u00bb body_line_height_phone=\u00bb1.4em\u00bb body_line_height_last_edited=\u00bbon|phone\u00bb border_radii_image=\u00bbon|20px|20px|20px|20px\u00bb border_width_all_image=\u00bb1px\u00bb border_color_all_image=\u00bb#003366&#8243; box_shadow_style_image=\u00bbpreset4&#8243; box_shadow_horizontal_image=\u00bb8px\u00bb box_shadow_vertical_image=\u00bb8px\u00bb box_shadow_color_image=\u00bb#F8A900&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<table width=\"954\">\n<tbody>\n<tr>\n<td width=\"85\"><strong>\u00a0<\/strong><\/td>\n<td width=\"284\"><strong>Campus Tarapoto<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"85\"><strong>Oficina<\/strong><\/td>\n<td width=\"284\">Edificio administrativo, 2do. Piso (al cotado de Direcci\u00f3n General).<\/td>\n<\/tr>\n<tr>\n<td width=\"85\"><strong>Horario<\/strong><\/td>\n<td width=\"284\">\n<p><strong>Presencial*:<\/strong><\/p>\n<p>lunes a viernes 9:30 am a 11:30 pm<\/p>\n<p><strong>No presencial:<\/strong><\/p>\n<p>24 horas al d\u00eda registro de reclamos v\u00eda correo electr\u00f3nico y v\u00eda tel\u00e9fono y WhatsApp de lunes a jueves de 9:30 a 5:30 pm y viernes de 9:30 am a 12:30 pm.<\/p>\n<p><em>*En otros horarios puede ser previa cita presencial o virtual por la plataforma Zoom.<\/em><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Defensor\u00eda Universitaria\u00bfQu\u00e9\u00a0es la Oficina de la Defensor\u00eda Universitaria?Es la instancia encargada de la tutela de los derechos fundamentales individuales de los miembros de la comunidad universitaria de la Universidad Peruana Uni\u00f3n UPeU. Es competente para conocer las denuncias, quejas y reclamaciones de los miembros de la comunidad universitaria sobre la infracci\u00f3n o vulneraci\u00f3n de derechos fundamentales individuales.En la UPeU, la Defensor\u00eda Universitaria contribuye a formar una conciencia de derechos y de respeto a las normas que garantizan la protecci\u00f3n de la persona en el ejercicio de un derecho o deber en la comunidad universitaria. Es un \u00f3rgano aut\u00f3nomo en el ejercicio de sus funciones e independiente de los \u00f3rganos de gobierno de la UPeU; sin embargo, se rige por el marco estatutario y sus reglamentos. Est\u00e1 encargada de velar por el respeto de los derechos de todos los miembros de la comunidad universitaria (estudiantes, personal docente y no docente) frente a actos u omisiones de las autoridades o funcionarios de la Universidad que vulneren sus derechos fundamentales. Es competente para conocer las denuncias y reclamaciones que interpongan los miembros de la comunidad universitaria sobre posibles infracciones a sus derechos fundamentales individuales. Conocer oportunamente las denuncias y reclamaciones relacionadas con la [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"dipi_cpt_category":[],"class_list":["post-363621","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Defensor\u00eda Universitaria - Universidad Peruana Uni\u00f3n<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/upeu.edu.pe\/en\/defensoria-universitaria\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Defensor\u00eda Universitaria - Universidad Peruana Uni\u00f3n\" \/>\n<meta property=\"og:description\" content=\"Defensor\u00eda Universitaria\u00bfQu\u00e9\u00a0es la Oficina de la Defensor\u00eda Universitaria?Es la instancia encargada de la tutela de los derechos fundamentales individuales de los miembros de la comunidad universitaria de la Universidad Peruana Uni\u00f3n UPeU. Es competente para conocer las denuncias, quejas y reclamaciones de los miembros de la comunidad universitaria sobre la infracci\u00f3n o vulneraci\u00f3n de derechos fundamentales individuales.En la UPeU, la Defensor\u00eda Universitaria contribuye a formar una conciencia de derechos y de respeto a las normas que garantizan la protecci\u00f3n de la persona en el ejercicio de un derecho o deber en la comunidad universitaria. Es un \u00f3rgano aut\u00f3nomo en el ejercicio de sus funciones e independiente de los \u00f3rganos de gobierno de la UPeU; sin embargo, se rige por el marco estatutario y sus reglamentos. Est\u00e1 encargada de velar por el respeto de los derechos de todos los miembros de la comunidad universitaria (estudiantes, personal docente y no docente) frente a actos u omisiones de las autoridades o funcionarios de la Universidad que vulneren sus derechos fundamentales. Es competente para conocer las denuncias y reclamaciones que interpongan los miembros de la comunidad universitaria sobre posibles infracciones a sus derechos fundamentales individuales. 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